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How to Give Feedback when You Can Openly Communicate Your Emotions?

In previous articles we discussed basic principles of feedback, how to give feedback when criticism is inappropriate, and derived a formula for correcting the behavior of the interlocutor. Today, we will tell you how to talk about your emotions.

Where is this Applicable?

1) In informal environments where it is not obligatory to speak the language of standards

2) In modern teams as sometimes some actions of a colleague may not affect business indicators (impact from the AID structure), but we feel that something is going wrong. The atmosphere is heating up, the relationship becomes strained.

How to Give Feedback Based on Emotions?

4 important steps:

1) B – Behavior

Celebrate the fact/event/behavior. Don't generalize (always/constantly/frequently).

For example, when you said that…

2) O – Outcome

As in the previous structures, highlight the consequences.

For example, your words affected me badly...

3) F – Feelings

Describe your feelings, emotions, attitudes towards what is happening.

For example, I am upset/ angry...

4) F – Future

Ask what you can do to make sure the situation won't happen again.

For example, what will you do in the future…?

In some cases, you can extend “Future” with consequences in case the new arrangements are not followed.

For example, let's agree that if things don't work out, then...

A Retrospective

Let's focus on general principles of building cool retros.

Start with the facts

Think back to what happened during the project, just the facts.

Accomplishments

What was great? Why was it great? How did you achieve it?

Lesson

What does this mean to us? What will we do to continue to use this insight/achievement?

Template for a Death Note style retrospective

Summary:

Feedback will help to:

Improve work processes

See what's working well, solidify useful practices + work through what needs to be optimized.

Develop skills

Understand your strengths and weaknesses, outline the vector of development.

Add motivation

Positive feedback will increase employee satisfaction.

Strengthen the team

Employees understand each other better and their relationships improve.

Introduce innovation

Employees are free to come up with ideas.

Meet all company goals

The team aligns their work with the company's goals and strategy.

For companies focused on development and teamwork, feedback is crucial

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